- Do not open the bag the dry ice is stored in, as there is a risk you may burn yourself.

- Leave the dry ice bag in the box your delicious delivery came in, and leave out of direct sunlight in a well-ventilated area for 24 hours.

- Do not discard unused dry ice before it has evaporated.

- Keep out of reach of children.

If your bag has split open, do not attempt to pick up the dry ice with your bare hands. Leave to evaporate in a well-ventilated area. Please contact us and Chillisticks Ltd if the dry ice bag has been damaged.

Care instructions will be included in your packaging, so there is no need to memorise the above!

We're really sorry if there is a problem with your Mama Dolce order. You can reach us at hello@mamadolce.co.uk or DM us on our social media.

We aim to reply to you within 24 hours.

All of our ice creams are free from the six main allergens found in ice cream: dairy, nuts, eggs, soya, wheat and gluten.

We have sourced each ingredient based on their strict adherence to allergen requirements. All of our ice creams are made in a completely nut-free environment.

Each batch is quality checked by the factory whilst a sample is sent off to a UKCAS lab for testing and only released once results have returned to state the product is clear of all tested allergens:

- Milk (Lactose, Betalactoglobulin and Casein)

- Eggs

- Gluten

- 9 Nut screen (Almond, Brazil, Cashew, Hazelnut, Macadamia (Queensland nut), Peanut, Pecan, Pistachio)

- Lupin and all tree nuts

- Soya

- Sulphur Dioxide

Before your ice cream makes its way to you, we pack your Mama Dolce delivery into a secure box. The next time your ice cream sees the light of day is when you open the box.

Yes, we are.

Not only will you not find any animal by-products in our ice cream, but we are also dairy, nut, egg, soya, wheat and gluten-free too...and delicious!

At Mama Dolce, sustainability is very close to our hearts. We have carefully selected each ingredient based on the provenance, allergen and sustainability standards of each supplier.

For example, the coconuts we use are sourced from sustainable groves in Sri Lanka that are cultivated in balance with the environment. Please reach out to us if you would like to learn more about tracing where our ingredients originate from.

We are pleased to say we are 100% palm oil free.

​Pot:

Recyclable but depends on your local authority’s recycling facilities.

Lid:

100% recyclable. They are made from PP which is widely recycled in the UK. However, it’s always best to check your local authority.

As the packaging is made with virgin material, once recycled, 100% of the material can be reused.

In an ideal world, we want everyone to be able to recycle their packaging from home. We’ll continue looking at innovations in recycling and keep you informed of any changes we make to our packaging as a result.